CUSTOM ORDERS

Custom orders are one of my favorite things because each one is so unique!

 

Thinking about purchasing custom ENGRAVING? Here's what to expect...it's pretty simple:

  1. Look around this shop to find a style of metal and decide what you would like engraved on it. If you don't see what you're looking for...we might be able to create something new!
     

  2. Send your request to created@theonereflection.com to correspond about details and to receive a proof of the layout.
     

  3. Receive a proof for your custom order and reply back with your approval. If something is incorrect this is the time to make changes as well.
     

  4. When we have something you love, I will make a custom order with the specifics of what you will purchase. A link will be sent to you to purchase the item.
     

  5. Once the purchase is made I will create the custom piece and mail it to you. You just get to sit back and anticipate its arrival!

Please note about custom order returns: Once getting final customer approval in writing and/or payment is processed, changes cannot be made. Because custom items are specific to the individual customer, only partial refunds can be issued once the piece is completed. There are no refunds on shipping costs. You can read more about returns using the link in the footer, "Shipping & Returns." 

  

Thank you for choosing The One Reflection!